Return & Refund

At Alifeo, your satisfaction is our priority. Here’s everything you need to know about returns, refunds, and exchanges.

Return & Refund Policy

At Alifeo, we take pride in delivering premium handcrafted products with care and quality. However, if you receive a wrong, defective, or damaged product, we are here to help.

Return Window:

You can request a return or replacement within 3 days of receiving your order.
We do not accept return requests after 3 days from the delivery date.

Valid Reasons for Return:

You received the wrong product
The item is damaged during shipping
The product is defective or broken

Please note: Returns are not accepted for reasons like change of mind or slight color/texture variations, as all products are handmade.

Required Proof for Return:

To qualify for a return or refund, you must send a clear unboxing video showing:

The sealed parcel being opened
The product condition as soon as it’s out of the box
Any visible defect or issue

This video must be recorded without any cuts or pauses and sent to our team on WhatsApp within 3 days of delivery.

How to Request a Return:

Record the parcel opening video as described above
Send the video along with your order ID and issue details to our WhatsApp support
Our team will verify the request and respond within 24–48 hours
If approved, we will offer either:
- A replacement of the same product, or
- A refund via your original payment method

Important Notes:

No return will be accepted without a valid unboxing video
The product must be unused and in its original packaging
In case of COD orders, refund will be processed via UPI or bank transfer